Ordering policies

All Pastry Palace cakes for weddings or other large events are custom-made. In order to ensure your cake is exactly how you want it – and to make sure that we stay on schedule for all of our clients – we do maintain a set of standard ordering policies that we ask you to observe. If you have any questions about your order or any of the following policies, please call or email us — we’ll be more than happy to discuss your concerns!

Pricing Quotes:

In order to ensure that Pastry Palace can properly schedule cakes and delivery for our customers, the following policies regarding our price quotes are required. Thank you for your understanding.

• Email or telephone price quotes are estimates only and are good for 5 days.
• Quotes cannot be guaranteed without a deposit.
• Dates cannot be guaranteed unless we receive a deposit or full payment (via phone or in person) at least 7 days prior to the scheduled event.

Basic Cake Pricing

Basic cake pricing for Pastry Palace cakes will include your choice of the following:

Cake:
Chocolate, White/Vanilla, Marble, Red Velvet
Icing:
Butter Cream, Chocolate Butter Cream, Cream Cheese, Rolled Fondant (vanilla or chocolate), Whipped Cream, Chocolate Whipped Cream, Mocha Whipped Cream
Fillings:
Bavarian Cream, Mocha, Chocolate Cream, Chocolate with Jam (raspberry or strawberry), Lemon, Custard, Butter Cream.
Pastry Palace does offer a wide variety of specialty cake flavors, fillings and icings. (You can view these options on our website here: https://pastrypalacelv.com/cake-flavors/ ) If there are any optional selections you would like to have quoted for your cake, please let us know and we will be happy to let you know the additional cost.

Finalizing Your Order:

No later than fourteen (14) days prior to the event, we will need a final guest count and any last minute changes to your order. Also, final payment must be received no later than fourteen (14) days prior to the scheduled event. If final payment or other arrangements are not made by this time, the order will be canceled and all monies will be forfeit. We do not bake any cakes until payment in full has been received, and we do not accept late payments without prior arrangement.

Payment:

A minimum down payment of fifty percent (50%) is required at the time of this order to guarantee the selected time and date of delivery. This contract is not valid or binding until the down payment has been received. Payment in full is required no less than fourteen (14) days prior to delivery.

Cancellation Policy:

If Cancellation is: (a) More than fourteen (14) days prior to the event: A refund will be granted, minus a $50.00 rebooking fee. (b) Between seven (7) and fourteen (14) days prior to event: A refund will be granted, minus a 50% cancellation fee to cover the expense of supplies purchased and loss of potential income due to late notification. (c) If the contract is cancelled less than seven (7) days prior to the event: No refund will be given.
In the event of unforeseen circumstances preventing Pastry Palace from fulfilling the order as agreed upon in this contract, the customer will be entitled to a full refund of the amount paid, including any deposit.

Delivery:

All deliveries need to be scheduled at least one hour before the reception.
At time of delivery and setup, a designated responsible party must be present to inspect and sign for final cake setup. In the case of a mishap or damage, Pastry Palace will advise the responsible party immediately. Once the cake is set up and accepted, it is no longer the responsibility of Pastry Palace. Due to high volume of cake deliveries, we cannot wait more than 10-20 minutes after your scheduled delivery time. Please be certain that the facility is prepared to accept delivery at the time you schedule. No changes can be made to delivery time or date within two (2) weeks of the delivery.

Design:

We attempt to make every effort to create a cake designed to your exact wishes. It is your responsibility to ensure that your wishes are clearly stated and color swatches, photographs and other design aspects are given accurately to Pastry Palace. All design aspects must be delivered to our location no later than 7 working days prior to cake delivery date and time.

Flowers for Your Cake:

Fresh Flowers – If you are requesting that real flowers be included in your cake design, please have your florist provide the correct type and number of flowers needed to complete your desired design. We require that you or your florist delivery your flowers at least 8 hours prior to cake delivery time. We are not responsible for damages that occur if other parties attempt to place flowers onto the cake after delivery. You acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt, or other contaminants.

Gum Paste Flowers – If you request gum paste flowers, we make every attempt to order them in time for your event from our suppliers. In the case that they are back-ordered or do not arrive on time, we will substitute a quality silk equivalent to carry out your design.

Stands, Dividers & Other Cake Devices:

In the event that Pastry Palace provides cake stands, dividers and other cake devices not purchased by you, they must be returned within seven (7) days of the event) in order to receive a refund of your deposit on these items. Failure to return these items will result in no refund of stand deposit.

Cake Toppers & Other Decorative Items:

Cake Toppers, Ornaments, Ribbon or other decorations provided by you must be delivered to Pastry Palace a minimum of seven (7) days prior to cake delivery.

Cake Table:

You are responsible for ensuring that there is a cake table available at time of scheduled cake delivery. If the table is to be skirted or otherwise covered, it must be prepared before the cake is set up. The table must be secure and level and must be able to support a minimum of 50 pounds. Once the cake is set up – it is no longer the responsibility of Pastry Palace. Pastry Palace cannot be held responsible for tables provided by the customer that fail to support the weight of the cake, or for any problems/damages that may occur if the cake is moved after delivery.

Weather / Climate Conditions:

It is the responsibility of the customer to ensure that the cake will be stored and set-up in an area that is climate controlled to ensure that the cake remains intake and retains its original condition. Extreme high temperatures and humidity due to weather conditions, and the lack of a cool environment at the appointed location, may adversely affect the condition of the cake. Pastry Palace will take every step possible to ensure a quality product on delivery. But Pastry Palace cannot be held responsible for unfavorable conditions at the cake’s destination.

Allergens Disclaimer:

Pastry Palace cannot ensure that any of our products are free of allergens (i.e., nuts, eggs, or other baking ingredients that may cause allergic reactions.) We make every attempt to ensure that your baked goods are free from foreign objects. We are not responsible for damages caused by foreign objects such as candles, sparklers, or other decorations that are place in or on our products, nor are we responsible for damages to said products or persons handling them once they are picked up, removed, or delivered from our premises.

Miscellaneous:

On occasion, Pastry Palace may photograph our cakes and we reserve the right to use any photographs for display or promotion without notice or compensation to you.