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4523 W Sahara Avenue
Las Vegas, NV 89102
Toll Free: 800-464-0495
info@pastrypalacelv.com

FAQ

Wedding Cake Frequently Asked Questions

How soon should I place my cake order?

You may place your wedding cake order as soon as you decide on your wedding date. We prefer that the order be placed at least one month prior to your wedding. We make every effort to accommodate last minute orders. Appointments are recommended for all cake testing.

Can my wedding cake have more than one flavor?

Yes, you may choose from our selection of delicious flavors. However, we recommend that you order only two different flavors. Your guests will want to sample all the flavors and there is a chance that you may run out of

I have a special design in mind and I have a picture of how I want my wedding cake to look. Will the Chef make it?

In many cases we can customize your cake. The Chef must approve the order before we can confirm that we will provide it for you. Ideally, you should set-up an appointment with our Las Vegas Wedding Cake Coordinator specifying that you will need to have your cake approved by the Chef.

Do you provide sugar flowers or other decorations?

Yes. Our Chef can decorate your wedding cake with an elegant cascade of sugar flowers, with fondant flowers and icing, or candied violets at an additional charge.

What are my choices of tier stands?

For a traditional look we recommend either our white plastic tier stands with elegant white pillars, or our clear acrylic tier stands with elegant clear twisted pillars that give the appearance of glass. For a beautiful cascade effect where each cake sits on a separate tier stand at a different level we recommend either our white plastic stands or clear acrylic stands. We also have beautiful engraved silver cake stands, to really give your cake a grand effect.

What time should the wedding cake be delivered?

We recommend that your cake be delivered one hour prior to the start of your reception, but this may vary depending on the weather, whether your cake is inside or outside, in the sun, etc.

 

What is Pastry Palace’s Cancellation Policy?

Following is our Cancellation Policy, as outlined on our online and printed order forms:

If Cancellation is:

· More than fourteen (14) days prior to the event: A refund will be granted, minus a $50.00 rebooking fee.

· Between seven (7) and fourteen (14) days prior to event: A refund will be granted, minus a 50% cancellation fee to cover the expense of supplies purchased and loss of potential income due to late notification.

· If the contract is canceled less than seven (7) days prior to the event: No refund will be given.

In the event of unforeseen circumstances preventing Pastry Palace from fulfilling the order as agreed upon in this contract, the customer will be entitled to a full refund of the amount paid, including any deposit.