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Order Your Cake Online

Order Your Cake Online2012-10-19T18:57:49+00:00

Order Form

Please provide as much information regarding your cake order as possible - and we will be happy to get back to you with pricing information and/or clarification regarding your specific requests.
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  • Accepted file types: jpg, gif, png, pdf.
    Please upload any image files you wish to present for design, style, colors, or other cake features. We will contact you regarding your specific requests.
  • Please enter number(s) of cake(s) designs you have selected from our website.
  • Please enter description of cake shape you desire.
  • Please enter colors / color scheme you desire for your cake. We will clarify any variations with you.
  • If the cake flavor you prefer is not listed above, please indicate our flavor choice yin the following section.
  • Please enter the cake flavor you desire. We will contact you regarding your request.
  • Please enter your custom icing preference here. We will contact you regarding your request.
  • At least one filling flavor must be selected from this section -- or, if the flavor you want is not shown here, please enter your cake filling preference in the next section.
  • Please indicate your 1st cake filling flavor here if not shown in the above list.
  • Please note: Some fresh fruits may not be available in every season. We will notify you if your choice is unavailable. Selection of a 2nd filling will incur an additional cost of $10 per tier.
  • Liqueur flavorings can be added to cake and/or filling flavors. Additional cost of $5 per tier.
  • If you will be having fresh flowers on your cake, please provide name and phone number of floral supplier. If you selected "Other" in the previous section, please provide additional information here.
  • Please provide exact spelling/information for any writing or inscription to be done on your cake.
  • If choosing a Cake Topper provided by Pastry Palace, please indicate Topper number here. If "Other" was selected in the previous section, please explain further here.
  • If you plan to have different cake / icing / filling flavors for each tier - after submitting this form, please also submit our "Tier Information" form to ensure we have all the correct information for your cake design.
  • Please add any questions or other information here for consideration in your cake design and selections. We will contact you to discuss.
    Please review all Terms & Conditions as defined in the following section and submit your agreement to such terms with your cake order.
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Pastry Palace Terms & Conditions

Please review our terms and conditions carefully prior to finalizing your order and indicate by checking the "Agree" box for each category. This form must be submitted with each cake order placed online. Customer acknowledges that they have read, understand and agree to all such terms and conditions prior to submitting an online order.
    No later than fourteen (14) days prior to the event, we will need a final guest count and any last minute changes to your order. Also, final payment must be received no later than fourteen (14) days prior to the scheduled event. If final payment or other arrangements are not made by this time, the order will be canceled and all monies will be forfeit. We do not bake any cakes until payment in full has been received, and we do not accept late payments without prior arrangement.
    A minimum down payment of fifty percent (50%) is required at the time of this order to guarantee the selected time and date of delivery. This contract is not valid or binding until the down payment has been received. Payment in full is required no less than fourteen (14) days prior to delivery.
    If Cancellation is: (a) More than fourteen (14) days prior to the event: A refund will be granted, minus a $50.00 rebooking fee. (b) Between seven (7) and fourteen (14) days prior to event: A refund will be granted, minus a 50% cancellation fee to cover the expense of supplies purchased and loss of potential income due to late notification. (c) If the contract is cancelled less than seven (7) days prior to the event: No refund will be given. In the event of unforeseen circumstances preventing Pastry Palace from fulfilling the order as agreed upon in this contract, the customer will be entitled to a full refund of the amount paid, including any deposit.
    All deliveries need to be scheduled at least one hour before the reception. At time of delivery and setup, a designated responsible party must be present to inspect and sign for final cake setup. In the case of a mishap or damage, Pastry Palace will advise the responsible party immediately. Once the cake is set up and accepted, it is no longer the responsibility of Pastry Palace. Due to high volume of cake deliveries, we cannot wait more than 10-20 minutes after your scheduled delivery time. Please be certain that the facility is prepared to accept delivery at the time you schedule. No changes can be made to delivery time or date within two (2) weeks of the delivery.
    It is the responsibility of the customer to ensure that the cake will be stored and set-up in an area that is climate controlled to ensure that the cake remains intake and retains its original condition. Extreme high temperatures and humidity due to weather conditions, and the lack of a cool environment at the appointed location, may adversely affect the condition of the cake. Pastry Palace will take every step possible to ensure a quality product on delivery. But Pastry Palace cannot be held responsible for unfavorable conditions at the cake’s destination.
    You are responsible for ensuring that there is a cake table available at time of scheduled cake delivery. If the table is to be skirted or otherwise covered, it must be prepared before the cake is set up. The table must be secure and level and must be able to support a minimum of 50 pounds. Once the cake is set up – it is no longer the responsibility of Pastry Palace. Pastry Palace cannot be held responsible for tables provided by the customer that fail to support the weight of the cake, or for any problems/damages that may occur if the cake is moved after delivery.
    We attempt to make every effort to create a cake designed to your exact wishes. It is your responsibility to ensure that your wishes are clearly stated and color swatches, photographs and other design aspects are given accurately to Pastry Palace. All design aspects must be delivered to our location no later than 7 working days prior to cake delivery date and time.
    If you are requesting that real flowers be included in your cake design, please have your florist provide the correct type and number of flowers needed to complete your desired design. We require that you or your florist delivery your flowers at least 8 hours prior to cake delivery time. We are not responsible for damages that occur if other parties attempt to place flowers onto the cake after delivery. You acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt, or other contaminants.
    If you request gum paste flowers, we make every attempt to order them in time for your event from our suppliers. In the case that they are back-ordered or do not arrive on time, we will substitute a quality silk equivalent to carry out your design.
    In the event that Pastry Palace provides cake stands, dividers and other cake devices not purchased by you, they must be returned within seven (7) days of the event) in order to receive a refund of your deposit on these items. Failure to return these items will result in no refund of stand deposit.
    Cake Toppers, Ornaments, Ribbon or other decorations provided by you must be delivered to Pastry Palace a minimum of seven (7) days prior to cake delivery.
    Pastry Palace cannot ensure that any of our products are free of allergens (i.e., nuts, eggs, or other baking ingredients that may cause allergic reactions.) We make every attempt to ensure that your baked goods are free from foreign objects. We are not responsible for damages caused by foreign objects such as candles, sparklers, or other decorations that are place in or on our products, nor are we responsible for damages to said products or persons handling them once they are picked up, removed, or delivered from our premises.
    On occasion, Pastry Palace may photograph our cakes and we reserve the right to use any photographs for display or promotion without notice or compensation to you.
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